OMT Ltd Programs - Cancellations & Withdrawals

We will give you as much advance notice as possible of any confirmations, cancellations, or changes in policy - however, we do advise all students to make any non-refundable travel and/or accommodation payments as close to the course start date as possible.


Please read carefully.


The Foundation Program in Oncology Massage (OM1 | OM2)

  • All course fees include a non-refundable $100 registration fee.
  • If you cancel or withdraw from a course 30 days prior to the course start date you will be refunded your payments to date, less $100.
  • If you cancel or withdraw from a course fewer than 30 days (but more than one week) prior to the course start date you will be refunded 50% of the total of your paid fees.
  • If you cancel or withdraw from a course fewer than 7 days prior to the course start date your course fee payment will be non-refundable.
  • In the event of proper documentation of medical emergency, death in the immediate family, or weather prohibiting travel your entire course fee may be allowed to be rolled over to a course at a later date. This special consideration will be allowed one time only at the discretion of the Oncology Massage Ltd Board.
  • If a course is cancelled due to low registrations the total of your payments will be refunded in full, including the $100 registration fee.


The Advanced Program in Oncology Massage

  • The course fee includes a non-refundable $400 registration fee.
  • If you cancel or withdraw from a course 90 days prior to the course start date you will be refunded your payments to date, less $400.
  • If you cancel or withdraw from a course fewer than 90 days (but more than six weeks) prior to the course start date you will be refunded 50% of the total of your paid fees, less $400.
  • If you cancel or withdraw from a course less than six weeks prior to the course start date your course fee payment will be non-refundable.
  • In the event of proper documentation of medical emergency, death in the immediate family, or weather prohibiting travel your entire course fee may be allowed to be rolled over to a course at a later date. This special consideration will be allowed one time only at the discretion of the Oncology Massage Training Ltd Board.
  • If a course is cancelled due to low registrations the total of your payments will be refunded in full, including the $400 registration fee.


Restore Oncology Scar Specialist Course - Cancellations and Withdrawals

We will give you as much advance notice as possible of any confirmations, cancellations, or changes in policy - however, we do advise all students to make any non-refundable travel and/or accommodation payments as close to the course start date as possible.


Please read carefully.


1. A Non-refundable registration fee of $200 is applied to all registrations.


2. Payment Terms: All courses must be paid in full 15 days before the online start date. If the course is not paid by this time, your enrolment will be withdrawn, and the non-refundable $200 registration fee will be withheld.


3. Cancellation:

If you cancel your booking prior to the online course, any payments made will be refunded as follows:

  • 3.1 More than 30 days: Courses cancelled more than 30 days from the start of the online course, will receive a full refund excluding the non-refundable $200 registration fee.
  • 3.2 More than 7 days: Courses cancelled between 7 and 30 days from the start of the online course are eligible for ONE of the following:
  • 50% refund less the $200 non-refundable fee OR, select an alternative therapist to take your place (additional administration cost of $100)
  • consider a transfer as per 3.7.1
  • 3.3 Less than 7 days: Courses cancelled less than 7 days from the start of the online course will not receive a refund. However, you can select an alternative therapist to take your place which will incur an additional administration cost of $100.
  • 3.4 Refunds may take up to 30 days to process.
  • 3.5 Coronavirus and other personal circumstances: If you cannot commence your course due to coronavirus or other personal circumstances, see above points for the cancellation terms.
  • 3.6 If you commence the in-person course and are then unable to complete all the in-person training days due to illness or other personal circumstances, you may re-book to attend at a 70% reduction in the advertised course fee. The new booking must be made within 12 months of your original course start date.
  • 3.7 Transfers:
  • If you need to transfer your course:
  • 3.7.1 Rescheduling to an alternative course date is permitted if more than 30 days’ notice prior to the commencement of the online course is given. There will be an administration fee of $100.
  • 3.7.2 Within 30 days of the commencement of your online course, rescheduling is not permitted for any reason, but you are welcome to send another therapist to take your place as an alternative. This incurs an additional cost of $100 for administration of the name changes and changes to the online portal access.
  • 3.8 In exceptional circumstances, we reserve the right to cancel events/workshops. Under such circumstance, if no training has been started a refund of the event fees will be paid in full. If training has commenced, then alternative Australian course dates to complete the training will be offered free of charge.


4. We will not accept responsibility for any accommodation and travel costs made by attendees for cancelled events.


5. We reserve the right to change venue where necessary.


6. All attendees are responsible for ensuring they meet the entry requirements of the course applied for.


You must have a qualification in either:


  • a manual therapy at a minimum of Certificate IV in Massage Therapy and at least one year’s professional experience in your field of healthcare

or

  • be a Health Care Professional with at least one year’s professional experience in your field.


Example: Certificate IV in Massage Therapy; Physiotherapy degree; Lymphoedema therapist; Occupational Therapist etc.


If you do not have an existing qualification in a form of hands-on treatment and eligibility to gain professional insurance as a therapist with your existing qualifications, this course will not provide adequate training to work in private practice as a scar therapist.


7. Late arrival of more than 60 minutes to an event may mean you will not be allowed to join the event and/or may impact your certification. This may also be treated as a cancellation. Please see section 3.


8. The full duration of the training must be attended to receive a certificate.


9. The copyright and all other intellectual property rights in all event materials shall remain the sole and exclusive property of Restore Therapy Training and Restore Therapy Ltd. You undertake that you will not copy or permit the copying of event materials nor disclose or permit the disclosure to any third parties, nor use the same or similar material for running your own events.


10. Restore Therapy Ltd and Oncology Massage Training Ltd is not responsible for the treatments given by any therapist after an event is finished or during home study.


11. It is the responsibility of the therapist to keep informed and continue to study the subjects covered in our events. Medical advances or new research may require therapists to make adaptions to advice given based on new information or medical advances.


12. Restore Therapy Ltd and Oncology Massage Training Ltd make no warranties of any kind, expressed or implied, for services we provide. Restore Therapy Ltd and Oncology Massage Training Ltd disclaim any warranty, merchantability or fitness for a particular purpose.


13. Restore Therapy Ltd and Oncology Massage Training Ltd reserve the right to revise its policies at any time. These terms and conditions do not affect your statutory rights as a consumer.


14. Restore Therapy Ltd and Oncology Massage Training Ltd are committed to protecting your privacy. The information you provide will be used lawfully (in accordance with the Data Protection Act 1998). Your information is only collected to process your registration for the course and to provide you with the best possible service.


15. Anyone registering for training or subscribing to email updates, will be added to the Restore Therapy Ltd and Oncology Massage Training Ltd mailing lists. Your data is never shared with a 3rd party. Therapists can request to unsubscribe from marketing and/or newsletter emails.


16. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.


17. Disruptive or abusive behaviour will not be tolerated, and the student will be asked to leave the course. The deposit or full course payments will be withheld.


18. Replacement documents such as lost certificates, manuals or supporting documents are charged at $50 for the administration time.


19. IMPORTANT INFORMATION REGARDING THE CASE STUDY GRADING POINTS EXPLAINED


  • 19.1 Therapists must achieve at least 1 point in each graded section of the Case Study assessment form marked by the tutor, to successfully complete their course.
  • 19.2 Any therapist achieving a 0 in any graded section will receive a communication from their tutor. The tutor will not continue to mark the rest of the case studies once a 0 point has been noted in any one section. The next steps will be:
  • 19.2.1 In the case that 0 points were given because of insufficient information, the therapist will be informed and be given one opportunity to edit and expand on the case study and re-submit for re-marking (without additional charge).
  • 19.2.2 If further edits are required to be able to successfully mark the case study, a charge of £40 + VAT per re-submission will be chargeable.
  • 19.2.3 In the case that 0 points were allocated because the therapist noted a decision or detail that demonstrates a lack of client safety or could put the client at some risk, the therapist will be asked to complete further (independent) study of the theory and practical video lessons, and two new case studies (four additional treatments) should be submitted. There will be an additional fee of £40 + VAT for the extra administration and a delay in certification until the requirements are met.
  • 19.3 Therapists achieving a total score of 7 or 8 in any case study are recommended to revise the pre-course theory lessons to improve their basic knowledge but meet the basic requirements for safe practice and will be issued a certificate.


MAKING A COMPLAINT


If a therapist is unhappy about their case study assessment, they should first inform their tutor or the administration team: contact@restoretherapy.co.uk. We hope to resolve all issues as quickly as possible. If you would like to view our procedures for complaints, please get in touch at: contact@restoretherapy.co.uk